FAQs

Do you ship internationally? 

Right now we don't, but we are working on it and will have it running soon. 

May I return or get a refund on my candle?

Currently, we do not offer refunds. Please see our Returns and Refunds page: 

https://three-palms-candle-co.myshopify.com/admin/pages/42536829016

Does Three Palms offer private label candles or customized scents? 

This is an area we have not yet forayed in, but are currently examining. Shoot us a message via our contact form and let's chat. 

How do I burn my candle properly?

Please see our Candle Care page: 

https://threepalmscandleco.com/pages/candle-safety

Do you wholesale? 

Since we are just getting the company back up and after our hiatus, we are not currently wholesaling. However, we look forward to expanding in that area much sooner than later! Please feel free to contact us regarding possible wholesaling or collaborating.